November 11, 2005

 

Abrasive Resource joins the ISA


Abrasive Resource, which supplies abrasives for maintenance & repair as well as production requirements, recently joined the Industrial Supply Association.

The ISA's mission is to "improve the performance of the Maintenance, Repair, Operating and Production (MROP) Supply Chain."

The company is featured in the recent e-newsletter sent out by the ISA and we have included a copy for you to read here as well:

New member profile

Abrasive Resource is a national distributor of coated abrasive products based in Minneapolis. In business for more than 20 years, the company specializes in sanding belts, discs, rolls, sheets and other specialty items.

Our claim to fame is our service. We specialize in the types of business than many larger distributors do not want to go after, such as small and medium-sized customers, people who order in less-than-unit quantities, or customers that are not located in major metropolitan areas so it is difficult for salespeople to call on them, says sales manager Debbie Swanson, who co-owns the company with her husband Randy.

Abrasive Resource has customers in the metal finishing, woodworking, automotive, glass and solid surface industries, but sells to virtually anyone who uses sandpaper products, she says. It ships in-stock orders within 24 hours and can often provide 24-hour service on custom orders as well.

We treat our customers like we would like to be treated. Our sales and service people are trained to know our products and to be friendly and helpful, she says.

With no outside sales force and fewer than 10 total employees, the company sales come from the telephone, catalog and direct mail pieces and the Internet.

Its free e-newsletter, The Finish Line, and a new blog called The Sandpaper Blog are two ways Abrasive Resource keeps in touch with customers, sharing information on current technology and trends, special sales on abrasive products, and new ideas on how to run shops more efficiently.

Abrasive Resource recently received the Integrity Award from the Better Business Bureau of Minnesota and North Dakota. The Integrity Award recognizes companies that demonstrate an exemplary level of ethics in all their business dealings. The company was nominated by a customer and selected by an independent panel of judges as the winner in the 1 to 10 employee category.

Swanson decided to join ISA after attending a regional meeting in Minneapolis led by ISA executive vice president John Buckley. She was most impressed about information included in the ISA Profit Report, which enables her to compare her company financial performance to other distributors.

He did such a wonderful job explaining what the association has to offer that we signed on the dotted line that day, she says.


To learn more about Abrasive Resource, visit our website:
http://www.abrasiveresource.com
For more information on the ISA, visit their website at:
http://www.isapartners.org





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